Contact the Entrix team
Share your order and system details
Send your order number, product serial number, and a short description to [email protected] or WhatsApp.
Tip: Photos of the packaging, serial label, and issue help us respond faster.
Entrix Lanka care policy
Protection for every step of your solar journey.
From delivery damage to installation support, our team helps you resolve equipment issues safely and clearly.
At a glance
7
days to report delivery issues
1:1
technical support for installed systems
7-Day Reporting Window
Tell us about a delivery issue within 7 calendar days.
Transit Damage Cover
We coordinate replacement or repair when equipment is damaged in delivery.
Installation Support
Installed systems are handled through our technical support and warranty process.
Direct Expert Help
Speak with the Entrix team before sending equipment back.
Quick assessment
What happened with your equipment?
Choose the product type and situation below. This is a first guide only; our technical team confirms the final resolution.
Product type
Step 2 · Situation
Return request eligible
Unused equipment can be reviewed for return.
Unused, uninstalled products in original resaleable condition may be returned within 7 days, subject to inspection and product-specific terms.
Next step: Keep every accessory, document, and serial label with the item.
Email [email protected]Our process
Clear support, from first message to resolution.
Technical review
We confirm the safest next step
Our team reviews the issue and confirms whether the item needs a return, replacement, service visit, or manufacturer warranty claim.
Tip: Do not disconnect or ship an installed system without our instructions.
Approved collection or drop-off
Use the agreed return method
For eligible products, we arrange collection or provide drop-off instructions for our Hanwella location.
Tip: Keep the original box, accessories, and delivery documents together.
Inspection and resolution
Repair, replacement, exchange, or refund
After inspection, Entrix Lanka confirms the resolution and keeps you updated through completion.
Tip: Refund timing depends on the original payment method and inspection outcome.
Unused products
Panels, inverters, batteries, and accessories must be unused, uninstalled, complete, and packed safely for inspection.
Installed systems
Installed or commissioned systems are handled by technical support and the relevant project or manufacturer warranty.
Visit or contact us
No. 188, 06/A, Suhada Mawatha, Hanwella, Sri Lanka
Monday - Saturday: 8:30 AM - 6:30 PM | Sunday: 9:00 AM - 3:00 PM
Need clarity?
Returns, warranty, and support questions.
Please contact Entrix Lanka within 7 calendar days of delivery for missing, damaged, or incorrect products. Keep the packaging and delivery documents until the issue is resolved.